Visonic has become aware of a potential issue affecting PowerMax® Express panels with firmware version A15.015; PowerMax Complete panels with firmware version B15.014 & B15.115; and PowerMax-Pro panels with firmware version C15.014 that were manufactured by Visonic from February 2012 to February 2015. The external memory in these devices, which contains panel configuration, LCD texts and predefined SMS messages, can be eventually overwritten by the device’s event log file. This condition takes approximately one to three years to occur (depending on daily levels of system activity), as it is the result of an accumulation of daily event information stored in the system. The resulting impact on the panel’s operation could be false alarms and/or incorrect or corrupted SMS messages for an end user. Ultimately, if not corrected with a software update, it could result in system failure.
The firmware in the affected products should be modified to address this issue. There are several options:
Dealers, distributors and installers should contact their potentially affected end user customers and make arrangements to provide one of the foregoing remediation actions.
Affected Units Range
*The first four digits represent manufacture WWYY format.